William F. "Bill" Hyde

William Hyde

2379 Audley ST, Oviedo, FL  32765

407.365.5420

bill@billhyde.net

OBJECTIVE

A position as an Information Technology Technician for a US Company

SKILLS PROFILE

·     A+ (Essentials)

·     Knowledge of and experience with installing and maintaining Windows XP, Vista, Linux

·     Experience with basic administration of MS Active Domain and Exchange, Zimbra email

·     Experience in basic administration of Toshiba CIX/CTX phone system via eManager

·     Experience in installation and setup of Linux (CenTOS) servers

·     Good customer and user-relations background

EMPLOYMENT HISTORY

Network Administrator

5/09- 2/10

 Coalescent Technologies, Winter Park Florida

·     Add, remove, maintain users email via Microsoft Active Directory and Exchange

·     Provide support for remote users, VPN access

·     Assure operational readiness of all IT assigned functions daily, including network servers, printers and all Audio visual equipment

·     Add, remove, maintain users email via Microsoft Active Directory and Exchange

·     Update and document company IT asset inventory

IT Technician

4/06- 11/06

Raydiance Inc, Orlando Florida

·     11/06- 4/07 as contract worker, full time employee from 4/07- 11/08.

·     Provide first level help for users, setup and document computers for all new users

·     Setup, install specialized software and provide support for lab researchers

·     Provide support for remote users, using Webex, Remote Desktop support tools

·     Assure operational readiness of all IT assigned functions daily, including network servers, printers and all Audio visual equipment

·     Provide all company support for Toshiba CIX/CTX in both Orlando and Petaluma offices

·     Update and document company information and procedures on internal “wiki”

Personal

Served in US Navy, 1968- 1972, Honorable Discharge

Hobbies include Amateur (Ham) Radio, Extra class license holder, WB4DAH

EDUCATION

Student

Seminole Community College

Currently enrolled as part time student, with 3.9 GPA, taking Cisco Network Certification (CET1600).  Courses completed include Network Concepts and Operating Systems (A+), MS Vista Installation and Configuration, Introduction to Unix (Linux+), Network Cabling, which includes both data and telco cabling.